Privacy Policy
Syntharé™ is independently operated by its creator. The platform is currently provided as a solo-founder software service prior to formal incorporation. Once formal incorporation occurs, operator information will be updated accordingly without affecting user rights or data protection.
1. Introduction
Syntharé is committed to protecting your privacy and securing your brand data with enterprise-grade encryption. If you do not agree with this policy, please do not use Syntharé.
2. What Data We Collect
2.1 Account Information
- Name
- Password (encrypted + salted using industry-standard hashing)
- Subscription details
- Stripe customer ID
2.2 Brand & Marketing Data ("Brand Memory")
We store the brand information you intentionally provide when you train your brand:
- Brand voice, style, tone
- Palette, identity, messaging
- Emotional DNA
- Products and offers
- Ads, campaigns, landing pages you generate
All Brand Memory is encrypted at rest using AES-256-level encryption.
2.3 Usage Data
Standard diagnostic and analytics data:
- Browser, device, IP
- Feature usage
- Credit transactions
- Timestamps
- Error logs
3. What We Never Collect
We explicitly do NOT collect:
- Plain-text passwords
- Payment card details (Stripe handles everything)
- Your campaigns for resale
- Your brand data for public AI training
- Your brand memory for other users
- Sensitive personal data unless voluntarily provided
We do NOT sell any data to third parties. Ever.
4. How Your Data Is Used
4.1 Operate Syntharé
- Generate campaigns, ads, landing pages
- Maintain permanent brand memory
- Deliver personalized content outputs
- Provide consistent brand alignment
4.2 Improve Experience
- Debug platform issues
- Track feature performance
- Improve accuracy of AI outputs
4.3 Billing
- Process Stripe subscriptions
- Send receipts & invoices
4.4 Security
- Detect and prevent abuse
- Monitor suspicious activity
5. Encryption & Security
Syntharé uses a multi-layer encryption architecture to protect your brand and identity.
Encryption at Rest
All brand memory encrypted using AES-256 (industry standard). BrandDNA, EmotionalDNA, and marketing artifacts are encrypted before storage.
Encryption in Transit
All communication secured with TLS 1.3 HTTPS, HSTS headers, and secure API tokens.
Identity Encryption
Identity data is encrypted, access-restricted, never used for AI training, and never shared externally.
Isolated Memory
Each brand's encryption keyspace is isolated. One brand's data cannot influence another user's output.
5.5 Access Controls
Only two system layers can access encrypted brand memory:
- The secure backend memory engine
- The AI generation layer (read-only, ephemeral)
No employee or external service has direct access to unencrypted brand data.
Syntharé™ uses encrypted brand identity storage and secure memory processing to protect user data. Brand training content is encrypted before being saved to our database.
6. AI Processing & Third-Party Services
Syntharé uses trusted providers to process text safely:
- OpenAI
- Anthropic
- Google Cloud
- Cloudflare
- Stripe
We do NOT allow your encrypted brand memory to be used for model retraining.
We do NOT sell or share brand data.
Requests sent to AI models include only the data required for generating the requested output — nothing more.
7. Data Storage Locations
Encrypted data may be stored in:
- Google Firestore
- Google Cloud Run
- Cloud Storage (if you upload files)
All storage uses encryption, region isolation, and strict IAM permissions.
8. Data Retention
We retain your account and brand data while your subscription is active.
Upon deletion:
- Brand memory is permanently erased within 30 days
- Billing data is retained only as legally required
- Logs may exist temporarily for audit/security
9. Your Rights
You may request:
- Export of your brand memory
- Correction of stored data
- Full deletion ("right to be forgotten")
- Account termination
- Withdrawal of consent
- Opt-out of analytics cookies
10. Cookies
Cookies are used only for:
- Authentication
- Session tracking
- Basic analytics
We do not use advertising or tracking cookies.
11. Children's Privacy
Syntharé is not intended for users under 16 years of age.
12. Updates to This Policy
We may update this policy from time to time. Changes are effective upon posting. We will notify you of significant changes by updating the effective date.